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Terms & Conditions
Telephone & Fax Orders
1. Please prepare your orders in advance
2. When you call please provide the following info:
• Your customer # and name
• Shipping address if other than billing address
• Shipping requirements (UPS or FedEx Ground, Next Day Air, 2nd Day, 3rd Day, Freight or Customer Pickup)
• Credit Card number (Mastercard, Visa, Discover or American Express)
• Product number, description and quantity
Freight Policy
1. All orders are shipped UPS/FedEx or common carrier
2. Inspect your packages for damages upon delivery and notify delivery agent before they leave your site.
3. Freight charges are the responsibility of the customer and will be added to all orders.
4. All orders are F.O.B. from Kleen-Rite or from manufacturer. Claims are the responsibility of the carrier.
5. Reshipments due to errors will be shipped UPS/RPS ground only.
6. Any quote of freight charges by a salesperson is an estimate only and may vary at the delivery time.
Special Orders
1. Special orders may only be returned with permission of the manufacturer and may be subject to restocking charges.
Prices
1. All prices are subject to change without notice
2. Orders will be invoiced at the prices prevailing at the date of shipment
Merchandise Policy
1. Shortages, lost or damaged goods must be reported within 7 days.
2. No returns after 60 days. No return of electronics after 30 days.
3. Call for a return authorization number prior to returning any parts.
4. No returns will be credited without prior authorization from Kleen-Rite.
5. All returns must be accompanied by original invoice.
6. All returned parts must be new and in original packaging to be credited.
7. No returns will be accepted freight collect.
Back Orders
1. All backorders are shipped F.O.B. or from manufacturer ASAP.
2. Backorders of small dollar value may be held for next order.
3. Freight charges will be added to all backorders.
Hose and Boom Assemblies
1. All hose and boom assemblies are made to order and may delay your order.
Warranties
1. All products sold carry the manfacturer's warranties and are the sole responsibility of the manufacturer.
2. Kleen-Rite offers no other warranties or representations of any kind, expressed or implied.
3. The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.
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